Idiomatic

Idiomatic is an AI-driven Customer Intelligence Platform that helps businesses build a Voice of Customer program, automate existing processes, and evaluate chatbot performance. With advanced AI capabilities, Idiomatic analyzes customer feedback from various sources to identify pain points, drivers, and sentiment. By providing unified insights and custom data labels, it enables companies to make data-driven improvements in their products, services, and operations.

Key Features:

1️⃣ Custom Data Labels: Idiomatic creates comprehensive and custom sets of labels for each unique data set, bridging the gap between how customers speak and how issues are described. This allows for surfacing trends that may have been overlooked before.

2️⃣ Ticket Group Summaries: The platform generates summaries of critical topics by grouping similar tickets together using AI. This saves time by providing an overview of trends in the data without having to read each individual ticket.

3️⃣ Sentiment Analysis Models: Idiomatic offers calibrated sentiment analysis models specific to different channels of customer feedback (e.g., app reviews or support tickets). This ensures more accurate tracking of sentiments based on the source.

Use Cases:

1. Improve Product Development: By analyzing customer feedback across multiple sources like support tickets, surveys, social media posts, etc., Idiomatic helps product teams identify pain points and drivers behind user satisfaction or complaints.

2. Enhance Customer Support Operations: With features like routing and triage of support tickets based on customer issues as well as cost per ticket calculations per channel or segment, businesses can optimize their support operations for maximum impact.

3. Drive Marketing Strategy: By understanding customer sentiment through sentiment analysis models tailored to different channels (such as app reviews), marketing teams can gain valuable insights into improving campaigns or targeting specific user segments.

Conclusion:

Idiomatic's AI-powered Customer Intelligence Platform empowers businesses with actionable insights derived from analyzing diverse sources of customer feedback. By automating processes, providing custom data labels, and offering sentiment analysis models, Idiomatic enables companies to make informed decisions that drive product improvements, enhance customer support operations, and refine marketing strategies. With its user-friendly interface and advanced AI capabilities, Idiomatic helps businesses unlock the full potential of their Voice of Customer programs for better customer experiences and business outcomes.