What is Neo Agent?
Neo Agent, the AI copilot designed specifically for Managed Service Providers (MSPs) to revolutionize IT support and service desks. Neo leverages advanced AI to automatically resolve support tickets, reduce manual workloads, and enhance customer satisfaction. By integrating seamlessly with popular ITSM tools like ConnectWise and AutoTask, Neo ensures a smooth transition to AI-enhanced workflows without the need to change existing systems. Trusted by leading MSPs, Neo helps teams work smarter, not harder.
Key Features:
🎯 Automatic Ticket Triage
Neo instantly analyzes and categorizes incoming tickets by Type, Subtype, Item, Priority, and Urgency, eliminating manual sorting.🔄 Identify Repeated Issues
By analyzing ticket patterns, Neo flags recurring problems, helping MSPs address underlying issues and reduce future ticket volumes.🛠️ Resolution Suggestions
Leveraging historical data and documentation, Neo generates detailed resolution suggestions for new tickets, speeding up issue resolution.💰 Fix Billing Issues
Neo reviews time entries to detect and correct billing discrepancies, ensuring accurate invoicing for clients.
Use Cases:
Proactive Issue Management
An MSP uses Neo to automatically triage and identify repeated issues in their ticketing system. This allows the MSP to address root causes, reducing the overall ticket volume and improving service delivery.Cost Savings
By implementing Neo, a service desk reduces the time spent on each ticket by an average of 5 minutes. With an average cost of $1.60 per minute of handling a ticket, this results in a daily cost saving of $240.Global IT Support
A global corporation with teams in multiple locations uses Neo to manage IT support requests via MS Teams. With Neo’s AI-driven ticket resolution, their IT team can efficiently handle support requests from anywhere, ensuring business continuity.
Conclusion:
Neo Agent is more than just an AI tool; it’s a game-changer for MSPs looking to optimize their service desk operations. With features like automatic ticket triage, resolution suggestions, and the ability to identify repeated issues, Neo helps reduce workloads, improve customer experience, and drive cost savings. Trusted by industry leaders, Neo is designed to integrate seamlessly with your existing tools, making AI adoption smooth and hassle-free.
More information on Neo Agent
Launched
2023-07
Pricing Model
Contact for Pricing
Starting Price
Global Rank
2108022
Follow
Month Visit
10.9K
Tech used
Google Analytics,WordPress,Google Fonts,Hostinger,Gzip,HTTP/3,JSON Schema,OpenGraph,PHP,LiteSpeed Server
Top 5 Countries
35.86%
19.79%
11.8%
10.22%
9.59%
United States
Brazil
India
Pakistan
France
Traffic Sources
6.35%
0.95%
0.12%
7.18%
60.55%
24.28%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Neo Agent was manually vetted by our editorial team and was first featured on 2024-11-27.
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