What is Parloa?
Imagine a customer service team that never sleeps, always understands, and consistently delivers exceptional experiences. Parloa makes this a reality with its enterprise-grade AI agents, designed to handle customer interactions across phone, chat, messenger, and more. Whether you’re automating FAQs, routing inquiries, or solving complex issues, Parloa’s AI agents ensure every conversation builds trust and loyalty.
Key Features
✨ Scalable AI Agents
Manage an unlimited team of AI agents that grow with your business. Scale your customer support without compromising quality or reliability.
✨ Personalized Conversations
Engage customers with natural, human-like interactions. Parloa’s AI agents adapt to each customer’s needs, delivering tailored solutions that boost satisfaction.
✨ Enterprise-Grade Security
Rest easy knowing your data is protected. Parloa is ISO 27001 and SOC 2 certified, ensuring the highest standards of security and compliance.
✨ Seamless Integrations
Connect Parloa effortlessly with your existing CRMs, ERPs, and CCaaS platforms like Salesforce, ServiceNow, and Zendesk for real-time data access.
✨ Real-Time Translation
Break language barriers with AI-powered translation. Empower your agents to handle multilingual conversations effortlessly, expanding your global reach.
How Parloa Works
Design & Integrate
Use Parloa’s low-code platform to create AI agents tailored to your business. Define objectives, set constraints, and connect to your existing tools for a seamless workflow.Simulate & Evaluate
Test your AI agents with large-scale simulations to ensure accuracy, compliance, and brand alignment before deployment.Deploy & Scale
Roll out AI agents across phone, chat, and messenger. Parloa’s scalable SaaS architecture ensures consistent performance as your business grows.Monitor & Improve
Track performance metrics like resolution rates and handovers. Use conversation history to refine AI behavior and continuously improve customer experiences.
Use Cases
🔹 Routing
Direct inquiries to the right resource—AI or human—based on topic, priority, or context. Streamline workflows and reduce resolution times.
🔹 Knowledge Management
Provide instant, accurate answers to FAQs using your company’s knowledge base. Ensure consistency across every interaction.
🔹 Authentication
Speed up customer verification with secure, AI-driven identity checks.
🔹 Custom Skills
Handle unique business processes by creating custom AI skills. Integrate with APIs to deliver tailored solutions for your contact center.
Why Choose Parloa?
Adaptable to Your Needs
Customize AI agents to fit your business requirements, from pre-built skills to unique workflows.Available 24/7
Deliver exceptional support anytime, anywhere, across all channels.Insightful Analytics
Use advanced metrics to optimize AI performance and enhance both AI and human support.Trusted by Enterprises
Leading companies like Decathlon, Swiss Life, and AGILA rely on Parloa to elevate their customer service.
Real-Time Translation: Break Language Barriers
Parloa’s Real-Time Translation empowers your agents to handle multilingual conversations effortlessly. Whether you’re expanding globally or optimizing your workforce, this feature ensures seamless communication in any language.
Ready to Transform Your Contact Center?
Experience the future of customer support with Parloa. Request a demo today and see how our AI agents can amplify your customer service, reduce costs, and build stronger relationships.
Stop deflecting. Start connecting.
FAQ
Q: Is Parloa secure for handling sensitive customer data?
A: Absolutely. Parloa is ISO 27001 and SOC 2 certified, ensuring enterprise-grade security and compliance.
Q: Can Parloa integrate with my existing systems?
A: Yes. Parloa seamlessly connects with CRMs, ERPs, and CCaaS platforms like Salesforce, ServiceNow, and Zendesk.
Q: How quickly can I deploy Parloa’s AI agents?
A: With Parloa’s low-code platform, you can design, test, and deploy AI agents in as little as 10 weeks.
Q: Does Parloa support multilingual customer interactions?
A: Yes. Parloa’s Real-Time Translation enables agents to handle conversations in multiple languages, breaking down language barriers.
Q: Can Parloa handle complex customer inquiries?
A: Absolutely. Parloa’s AI agents are designed to solve problems, process requests, and deliver tailored solutions for even the most complex inquiries.
More information on Parloa
Launched
2019-01
Pricing Model
Contact for Pricing
Starting Price
Global Rank
572310
Follow
Month Visit
43.9K
Tech used
Google Tag Manager,Cloudflare CDN,WordPress,jQuery UI,jQuery,Gzip,HTTP/3,JSON Schema,OpenGraph,RSS
Top 5 Countries
36.06%
28.49%
5.39%
5.16%
4.96%
Germany
United States
India
United Kingdom
France
Traffic Sources
4.87%
1.41%
0.17%
7.16%
43.97%
42.43%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 25, 2025)
Parloa was manually vetted by our editorial team and was first featured on 2025-01-24.
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