What is Siena AI?
Siena AI delivers purpose-built AI agents for commerce, blending human-like empathy with advanced automation to transform customer support. It addresses the critical need for scalable, on-brand, and deeply personalized shopper experiences, empowering e-commerce and retail companies to delight customers and drive growth.
Key Features
🛍️ Empathic AI CX Agents: Designed specifically for commerce, Siena AI agents understand and respond to customer needs with a nuanced, human-like approach. They provide personalized support that elevates your brand and builds stronger customer relationships.
🧠 Siena Memory (Agentic Brand Intelligence): This innovative layer transforms every customer interaction into actionable business insights. It captures preferences and feedback, building complete customer profiles and generating strategic reports, enabling proactive issue resolution and truly "superhuman" personalization.
⚙️ Automated Post-Purchase Workflows: Streamline complex post-purchase tasks like updating addresses, generating return labels, issuing refunds, or sending replacements. Siena AI handles these scenarios efficiently in a single, automated flow, freeing your CX team to focus on higher-value interactions.
💬 Siena Reviews Agent: Automate your review management with AI that understands your brand. This agent moderates reviews against your guidelines, crafts contextual, human-like replies to engage customers, and extracts valuable intelligence to enhance search visibility and customer understanding.
🤝 Human Collaboration & Agent Assist: Siena AI enhances your human team's capabilities, not replaces them. Features like Copilot help draft on-brand replies and translations, while Collaborative AI Routing clearly explains every handoff, ensuring seamless collaboration between AI and human agents.
Use Cases
Personalized Shopping Assistance: Siena AI helps shoppers find the ideal product, complete their routines, or discover new items through intelligent, generative product recommendations, driving revenue and enhancing customer satisfaction.
Streamlined Post-Purchase Operations: Automate the entire post-purchase journey, from managing subscriptions (skipping, pausing, swapping) to handling complex requests like address changes and returns, ensuring quick resolutions and reducing operational load.
Enhanced Social Media Engagement & Review Management: Engage customers directly on social channels, answering product questions and capturing buying intent. Simultaneously, Siena AI moderates reviews, responds contextually, and gathers intelligence to boost your brand's online presence and reputation.
Why Choose Siena AI?
Siena AI stands apart by offering a truly purpose-built solution, designed from the ground up to address the unique demands of e-commerce customer support.
Predictable AI You Can Actually Trust: Unlike generic help desk AI add-ons, Siena AI is engineered for stable, reliable, and consistently on-brand performance at scale. It offers clear, transparent control, ensuring every interaction aligns with your policies and voice.
Unmatched Performance & Efficiency: Brands leveraging Siena AI automate up to 80% of customer interactions, achieving 98% faster response times and 90% faster resolution times. This translates to an average +94.7% CSAT, demonstrating a clear impact on both operational efficiency and customer satisfaction.
Deep Brand Intelligence with Siena Memory: Its agentic brand intelligence layer powers "superhuman" personalization, allowing Siena AI to remember key customer details, preferences, and feedback to deliver context-aware interactions that delight customers by anticipating their needs.
Comprehensive Review Management: Siena AI is the first AI agent capable of fully moderating content, engaging customers with human-like replies, and building intelligence directly from customer reviews, providing 24/7 brand protection and enhanced search visibility.
Conclusion
Siena AI empowers e-commerce and retail leaders to deliver exceptional customer experiences at scale. By combining empathetic AI agents with powerful automation and deep brand intelligence, it provides reliable, on-brand support that drives revenue, fosters loyalty, and transforms customer interactions into strategic business assets. Explore how Siena AI can elevate your customer experience and unlock new growth opportunities.
More information on Siena AI
Top 5 Countries
36.42%
8.31%
6.1%
5.39%
5.3%
United States
India
Malaysia
France
Philippines
Traffic Sources
5.46%
1.12%
0.16%
9.1%
37.42%
46.32%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Siena AI was manually vetted by our editorial team and was first featured on 2023-12-17.
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