Sierra.ai

Sierra empowers your business to deliver a fundamentally better customer experience using advanced conversational AI. It provides intelligent, empathetic, and highly capable AI agents that operate 24/7 across any channel. These agents move beyond simple Q&A to resolve complex issues, take direct action on behalf of your customers, and authentically represent your brand in every interaction.

Key Features

🗣️ Omnichannel, Human-Like Conversations Deploy a single, consistent AI agent across phone, chat, email, and SMS. Sierra’s agents are designed for natural, lifelike interactions, capable of understanding context, sensing user sentiment, and responding with genuine empathy in any language. They eliminate frustrating wait times and provide your customers with immediate, high-quality support whenever they need it.

🛠️ Action-Oriented Problem Solving Equip your agent to do more than just talk. By securely integrating with your core business systems—like your order management system (OMS) or CRM—your agent can take decisive action. It can process an exchange, update a subscription, or change a reservation, dramatically increasing your self-service resolution rate and freeing up your human team for the most critical tasks.

⚙️ Unified Agent OS Platform Manage your entire AI operation from a single, powerful platform. The Agent OS includes Agent Studio, a no-code interface where your CX teams can build customer journeys, manage knowledge, and define brand guidelines. For advanced customization, the Agent SDK provides developers with the tools to build, test, and deploy highly effective, multi-step workflows with precision and control.

🛡️ Enterprise-Grade Trust and Security Operate with confidence knowing your agent is built on a foundation of security and reliability. Sierra employs supervisory models to prevent hallucinations and keep conversations on-brand, and your data is never used to train models for other companies. With top-tier compliance certifications (including SOC 2, HIPAA, and GDPR), your agent adheres to the strictest security and privacy standards.

How Sierra Solves Your Problems:

• For an E-Commerce Brand: A customer wants to exchange a product outside of business hours. Instead of waiting for an email response, they interact with your Sierra agent via web chat. The agent understands the request, accesses the order history, confirms policy compliance, and initiates the exchange process—all within a single, seamless conversation.

• For a Subscription Service: A customer calls in to upgrade their plan. Rather than navigating a tedious touch-tone IVR menu, they have a natural conversation with your voice agent. The agent authenticates the user, explains the new plan benefits, confirms the change, and processes the upgrade on your backend systems, providing a frictionless and satisfying experience.

• For a Global Tech Company: Your company experiences a sudden service issue, leading to a surge in support requests from around the world. Your Sierra agent scales instantly to handle the volume across all channels and in multiple languages, providing consistent, accurate information based on real-time updates pushed by your team, ensuring customer satisfaction is maintained even during a crisis.

Unique Advantages: Why Choose Sierra?

Sierra is architected differently to deliver superior results and greater control compared to conventional chatbot and AI solutions.

• A True Platform for All Teams: While most tools cater to either developers or non-technical users, Sierra's Agent OS uniquely empowers both. Your customer experience team can use the no-code Agent Studio to manage day-to-day operations, while your developers can use the Agent SDK for deep, scalable customization.

• Resilience Through a "Constellation of Models": Unlike solutions tied to a single Large Language Model (LLM), Sierra leverages a "constellation" of frontier, open-source, and proprietary models. This multi-model approach ensures your agent always uses the best tool for each specific task—from understanding intent to generating a response—and provides automatic failover for consistent reliability.

• Proactive Guardrails Against AI Risk: To ensure your brand is always represented correctly and safely, Sierra wraps its core AI in supervisory layers. These guardrails are designed to prevent model "hallucinations," enforce your business policies, and keep your agent on-topic, ensuring every interaction is trustworthy.

• Build Once, Deploy Everywhere: With Sierra, you define your agent's goals, knowledge, and brand personality once. You can then deploy and update it instantly across every customer channel—voice, chat, email, and more—ensuring a completely consistent and integrated customer experience without redundant work.

Conclusion:

Sierra offers a complete solution for businesses ready to move beyond basic customer support. By combining empathetic, human-like conversation with the power to take direct action, Sierra's AI agents don't just answer questions—they deliver outcomes. This improves customer satisfaction, creates new operational efficiencies, and ensures your brand is represented perfectly, 24/7.

Explore how Sierra can help you build better, more human customer experiences.