Sprinklr

Sprinklr is an enterprise solution for all customer-facing functions, offering AI-based social media monitoring and management. With a unified customer experience management (Unified-CXM) platform, Sprinklr helps companies deliver human-like experiences across various channels, driving up to 40% higher productivity.

Key Features

1. 🚀 Unified Platform: Centralize customer experience management across all touchpoints, including social, digital, and voice, ensuring consistent and seamless interactions.

2. 💡 Advanced AI: Leverage customized AI models and generative AI to enhance decision-making, workflow design, and task execution.

3. 📊 Real-time Insights: Access real-time consumer, product, and market insights to build better products and deliver superior customer experiences.

4. 🤝 Collaborative Teams: Unify marketing, customer service, and social media teams to improve collaboration and streamline processes.

5. 🌐 Global Reach: Manage global marketing campaigns and customer interactions across 30+ digital and social channels.

Use Cases

1. Marketing Teams: Enhance market insights, crisis management, and content cost savings with unified consumer research and social media tools.

2. Customer Service Teams: Centralize contact center operations to gain actionable insights, improve workforce engagement, and deliver exceptional customer service.

3. Global Brands: Scale omnichannel customer service and manage branded content globally, ensuring a consistent brand voice and higher engagement.

Conclusion

Sprinklr’s Unified-CXM platform is designed to empower your front-office teams with the tools and insights needed to deliver exceptional customer experiences. By unifying your customer touchpoints and leveraging advanced AI, Sprinklr can help your company achieve radical productivity and customer satisfaction. Discover the power of a unified customer experience today.