What is Zonka Feedback?
Zonka Feedback is an AI-driven CX and Feedback Platform designed to simplify how businesses understand and act on customer insights. It empowers you to easily capture feedback across all touchpoints, analyze it with precision, and drive meaningful action to enhance customer experiences and fuel growth.
Core Capabilities
Zonka Feedback provides the essential tools you need to build and scale your customer experience program effectively:
🌐 Multichannel Feedback Collection: Effortlessly capture feedback from customers wherever they are. Zonka Feedback supports a wide array of channels including Email, SMS, WhatsApp, In-Product, Website, In-App (SDK), Live Chat, and even Offline modes like Kiosks and mobile forms. This ensures you gather comprehensive data across the entire customer journey.
🧠 AI Analytics & Insights: Decode your customers' voice without the guesswork. The platform's AI analyzes feedback to identify sentiment, detect key themes and entities, and even flag responses based on urgency or intent. This helps you quickly understand what matters most to your customers and prioritize improvements based on actionable intelligence.
✅ Collaborative Response Inbox & Closing the Loop: Turning feedback into action is simplified with a centralized, collaborative inbox. Track and resolve customer issues through built-in case management, automate follow-up actions with customizable workflows, and communicate directly with customers. This ensures no feedback falls through the cracks and helps you quickly address concerns to build loyalty.
✨ Easy Survey Design & CX Automation: Create professional, engaging surveys in minutes using an intuitive builder, AI assistance, and expert templates. Automate survey distribution based on customer interactions or segments via powerful integrations and a workflow designer. This streamlines your feedback collection process and ensures you reach customers at optimal moments.
Practical Applications
See how Zonka Feedback helps you tackle real-world CX challenges:
Improving Post-Support Experience: Automatically trigger a brief CSAT survey via email or SMS after a support ticket is closed. Use AI analysis to identify common pain points mentioned in feedback and the collaborative inbox to quickly follow up on negative responses, turning potential detractors into satisfied customers.
Gathering Product & Website Insights: Deploy targeted in-product or website widgets and microsurveys to collect feedback on specific features or content. Utilize the advanced reporting to analyze feedback by user segment or page visited, informing your product roadmap and content strategy with real-time user sentiment.
Collecting Feedback in Offline Environments: Implement Kiosk surveys in retail locations or use mobile forms for field service or patient feedback in clinics. Zonka Feedback allows you to capture this crucial data offline and sync it automatically once connectivity is available, providing a complete view of experiences across all touchpoints, including those without constant internet access.
Why Choose Zonka Feedback?
Zonka Feedback offers a unique balance of simplicity and power, designed for businesses of all sizes. It provides a comprehensive, integrated platform where you can capture, analyze, and act on feedback all in one place. The core AI capabilities simplify complex data analysis, helping you move faster from insight to improvement.
Conclusion
Zonka Feedback provides a comprehensive, easy-to-use platform to understand your customers deeply and act decisively on their feedback. Empower your teams, enhance experiences, and drive growth by turning insights into action.
Explore how Zonka Feedback can transform your CX strategy.
More information on Zonka Feedback
Launched
2014-09
Pricing Model
Freemium
Starting Price
$79/mo
Global Rank
555600
Follow
Month Visit
63.4K
Tech used
Google Analytics,Google Tag Manager,Cloudflare CDN,HubSpot CMS,Font Awesome,jQuery,Gzip,HTTP/3,OpenGraph,HSTS,Amazon AWS S3,Intercom
Top 5 Countries
17.56%
7.09%
5.12%
4.88%
4.64%
United States
India
Nigeria
Philippines
United Kingdom
Traffic Sources
3.72%
0.86%
0.14%
8.07%
51.78%
35.26%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 25, 2025)
Zonka Feedback was manually vetted by our editorial team and was first featured on 2025-06-03.
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