Awaken

Awaken's Agent Guidance & Analytics Software empowers call centers with real-time guidance and conversational analytics, leveraging AI to enhance customer interactions. It offers seamless agent guidance, deep insights for process improvement, and ensures positive outcomes in every conversation. With deployment in hours and a rapid ROI, it's trusted by 850+ brands worldwide.

Key Features:

1. 🚀 Real-Time Agent Guidance: Seamlessly guide agents through complex interactions, reducing resolution time and enhancing customer satisfaction.

2. 📊 Conversational Analytics: Understand data insights to drive process and performance improvements, achieving faster resolutions and higher CSAT scores.

3. 💼 Process Improvement: Quickly identify and eliminate bottlenecks, streamline customer journeys, and enhance resource allocation with agile, modular solutions.

4. 🔄 Auto-QA & Compliance Monitoring: Ensure compliance across calls, reduce error rates, and uncover training opportunities with automated quality assurance.

Use Cases:

1. Efficient Training & Onboarding: Reduce training time by 70%, accelerate onboarding, and increase CSAT scores by up to 49%.

2. Agent Wellbeing & Performance: Reduce employee turnover by 25%, combat churn with actionable insights, and enhance agent wellbeing with automated tasks.

3. Streamlined Operations: Ensure compliance across 70% of calls, protect your organization with advanced monitoring, and improve operational efficiency by over 83%.

Conclusion:

Awaken's software revolutionizes call center operations by providing holistic support, from real-time guidance to comprehensive analytics. Experience faster resolutions, enhanced agent wellbeing, and streamlined operations. Start your 14-day free trial today and scale with confidence.