What is Cusman?
Cusman AI is an innovative customer success platform designed to empower customer success teams with AI-driven tools and a suite of features for proactive client engagement. This comprehensive platform helps businesses cultivate stronger customer relationships, reduce churn, and drive growth by centralizing customer data, automating tasks, and providing actionable insights.
Key Features:
Customer 360° View:👁️🗨️ Get a holistic view of each customer with unified data from various sources, including support tickets, billing information, and interaction history.
AI-Powered Playbooks:🤖 Automate repetitive tasks and processes with predefined or customizable playbooks, freeing up your team to focus on strategic initiatives.
Health Scores & Alerts:🌡️ Monitor customer health with customizable scores and receive alerts for at-risk accounts, enabling proactive intervention.
NPS Surveys & Feedback:🎤 Easily collect customer feedback through integrated NPS surveys and analyze insights to improve satisfaction.
Omnichannel Outreach:🗣️ Engage with customers across multiple channels, including email, SMS, and WhatsApp, all from a centralized platform.
AI Co-Pilot (Coming Soon):🚀 Enhance team efficiency and decision-making with AI-powered insights and personalized recommendations.
Use Cases:
Proactive Churn Prevention:A SaaS company utilizes Cusman AI's health scores and alerts to identify at-risk customers. By triggering automated playbooks, they offer personalized support and incentives, resulting in a significant reduction in churn.
Personalized Onboarding:An e-commerce business uses Cusman AI to segment new customers and deliver tailored onboarding experiences based on their purchase history and preferences. This leads to increased customer engagement and lifetime value.
Streamlined Customer Support:A tech support team leverages Cusman AI's centralized communication platform to manage all customer interactions across various channels. This unified approach ensures faster resolution times and improved customer satisfaction.
Conclusion:
Cusman AI offers a powerful suite of tools and AI-driven insights to revolutionize customer success management. By centralizing data, automating workflows, and enabling proactive engagement, Cusman AI helps businesses build stronger customer relationships, reduce churn, and drive revenue growth. Embrace the future of customer success and empower your team with Cusman AI.
More information on Cusman
Launched
2023-10
Pricing Model
Contact for Pricing
Starting Price
Global Rank
8549096
Follow
Month Visit
<5k
Tech used
Google Analytics,Google Tag Manager,Webflow,Amazon AWS CloudFront,Cloudflare CDN,Google Fonts,jQuery,Gzip,HTTP/3,OpenGraph,HSTS
Top 5 Countries
59.47%
30.58%
9.95%
United States
Hungary
Poland
Traffic Sources
8.3%
1.43%
0.24%
12.87%
37.56%
38.35%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Cusman was manually vetted by our editorial team and was first featured on 2024-12-03.
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