What is Dolphin AI?
Do you ever finish a critical customer call knowing there was valuable feedback shared – a key feature request, a significant pain point, or perhaps a moment of genuine customer love – but the thought of digging through the recording later feels overwhelming? For B2B Customer Success and Product teams, capturing and acting on these insights is vital for retention, revenue, and building the right product. Yet, manually sifting through hours of conversations, tracking requests in spreadsheets, or hoping feedback added to a backlog gets noticed is a constant challenge. It’s easy for crucial customer voices to get lost in the noise.
This is where Dolphin comes in. Dolphin is your AI-powered link between customer conversations and product action. It works tirelessly in the background, automatically identifying and tracking key feedback from your B2B calls so you can focus on what matters most: understanding your customers and driving growth.
Key Features Designed for Impact:
🧠 Analyze Calls Automatically: Dolphin's AI Agent listens to your calls to detect feature requests, pain points, and moments of customer delight without manual tagging.
💡 Highlight Key Moments: It identifies critical sections and creates concise video snippets, packaging them with the customer's verbatim quote, relevant context, and potential business impact.
🔗 Generate Shareable Insights: Each insight is automatically formatted into a shareable link, transforming anecdotal feedback into data-backed arguments for your product team.
📊 Merge Similar Requests: Dolphin intelligently groups and merges similar requests into a single insight, keeping your feedback backlog organized and providing a clearer picture of demand.
✅ Streamline Approvals: GTM teams can quickly review and approve insights with a simple one-click process before they're shared more broadly.
🔄 Track Request Status: Dolphin helps you track the status of approved requests, making it easier to close the loop with customers and keep your CS team informed.
🛠️ Integrate with Your Tools: Seamlessly connect with platforms like Gong (with more integrations planned) and even create tickets directly in systems like Jira or update your CRM.
Practical Use Cases:
For the Customer Success Manager: Imagine you just finished a call where a high-value customer expressed a critical need for a specific integration. Instead of adding a note to a spreadsheet or sending a quick Slack message that might get buried, Dolphin automatically flags this moment, pulls the relevant snippet, adds context, and creates a shareable link. You review it quickly, approve it with one click, and it's instantly available to the Product team, complete with a video of the customer saying it themselves. You save significant time and ensure the feedback is heard clearly.
For the Product Manager: You're planning the next quarter's roadmap and need to validate priorities. With Dolphin, you can easily view aggregated customer feedback, filtered by pain point or feature request, complete with business impact data and video snippets. Instead of relying on second-hand information or sifting through disparate notes, you have a clear, data-backed view of what your customers are actually asking for, directly from their calls.
For the CS Leader: You need visibility into the recurring challenges and popular requests your team is hearing across all customer interactions. Dolphin provides a centralized, automatically updated view of these insights. You can quickly identify trends, understand the prevalence of specific issues, track which requests are being addressed, and equip your team with the information they need to proactively update customers on the status of their feedback.
By automating the process of finding, tracking, and sharing customer insights from calls, Dolphin helps B2B teams save significant time – potentially 30-40 minutes per call – improve collaboration between CS and Product, and ultimately drive revenue and retention by ensuring customer voices directly shape the product and strategy.
More information on Dolphin AI
Launched
2023-05
Pricing Model
Free Trial
Starting Price
Global Rank
880761
Follow
Month Visit
29.8K
Tech used
Google Analytics,Google Tag Manager,Google Fonts,Vercel,Gzip,OpenGraph,HSTS
Top 5 Countries
35.6%
15.32%
9.18%
8.76%
7.59%
United States
India
Mexico
Vietnam
Brazil
Traffic Sources
6.92%
1.11%
0.08%
6.72%
43.01%
42.03%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 25, 2025)
Dolphin AI was manually vetted by our editorial team and was first featured on 2025-05-15.
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