Eesel.ai

eesel AI offers a comprehensive suite of AI agents and tools designed to transform customer service and support operations for teams of any size. By seamlessly integrating with your existing help desk, chat, and documentation platforms, eesel AI empowers your organization to deliver instant, accurate answers, streamline workflows, and significantly enhance customer and agent experiences. It tackles the core challenge of scaling support efficiently while maintaining quality, allowing you to deploy intelligent AI that truly understands your company's knowledge and voice.

Key Features

• 🧠 AI Agent for Frontline Support: Deploy an intelligent AI agent that learns from your past tickets, help centers, and documentation to handle frontline support with a human-like touch. This agent integrates with a single click, adapts to your company's tone, and can be tested in a sandbox before deployment, ensuring seamless, autonomous customer interactions.

• ✍️ AI Copilot for Agent Empowerment: Provide your support agents with a personal AI assistant that drafts ready-to-send replies instantly when they open a ticket, email, or chat. Learning from past agent responses and documentation, the AI copilot plugs into tools like Zendesk or Freshdesk, accelerating response times and significantly aiding new agent onboarding.

• 🏷️ AI Triage for Organized Workflows: Let AI automatically tag, route, edit, and close incoming chats and tickets, keeping your help desk organized and efficient. Fully customizable, this feature detects and closes spam or "Thank You" tickets, and can generate summaries with sentiment analysis, ensuring your human agents focus on critical issues.

• 💬 AI Internal Chat for Instant Knowledge: Transform your internal documentation (Confluence, Google Docs, etc.) into an all-knowing AI teammate. Accessible directly within Slack or Microsoft Teams, this feature provides instant answers to internal queries, eliminating knowledge silos and empowering different teams with quick, accurate information.

• 🌐 AI Chat Bubble for 24/7 Engagement: Embed customizable AI chat widgets on your website or app to provide exceptional, round-the-clock customer support or even act as an AI sales representative. With one-click integration, it can learn from your product catalog to answer pre- and post-sales questions, automating engagement and driving conversions.

Use Cases

1. Automate Frontline Support & Sales: Deploy AI chat bubbles on your website to handle common customer queries, track orders, manage returns, and even provide concierge sales assistance by leveraging your product catalog, freeing up your human agents for more complex interactions.

2. Elevate Agent Efficiency & Onboarding: Equip your customer service team with the AI copilot to instantly draft responses, reducing average handling times and ensuring consistency. This also accelerates the learning curve for new agents, enabling them to become high-performing contributors much faster.

3. Streamline Ticket Management: Utilize AI triage to automatically categorize, prioritize, and even resolve routine support tickets, significantly reducing backlog and ensuring that complex issues are promptly routed to the most appropriate human agent with a clear sentiment summary.

Why Choose eesel AI?

eesel AI stands out by offering a powerful, secure, and user-friendly solution that delivers tangible results for customer service operations:

• Seamless, Plug-and-Play Integration: Get started instantly. eesel AI plugs directly into your existing tools like Zendesk, Freshdesk, Slack, Microsoft Teams, and Confluence, integrating into your workflows like a new teammate without complex setup or heavy lifting.

• Rapid & Adaptive Learning: Unlike generic AI, eesel AI quickly learns from your company's unique past support tickets, help centers, macros, and documentation to adopt your specific tone of voice and knowledge, ensuring highly accurate and on-brand responses.

• Unwavering Data Privacy & Security: Your data is never used for training AI models – a commitment contractually guaranteed. With data encrypted both at rest and in transit, GDPR and CCPA compliance, EU data residency options, and features like zero chat log retention for enterprise IT, your information remains private and secure.

• Proven, Quantifiable Impact: Trusted by over 1,000 customer service teams, eesel AI has processed 70 million tickets and chat sessions, autonomously resolving 81% of support conversations on average. Customers typically see a return on investment within just two months, contributing to over $124 million in savings.

• Multilingual Capabilities: Leveraging advanced AI, eesel AI agents and copilots can operate effectively in almost any language, allowing you to provide consistent, high-quality support to a global customer base.

Conclusion

eesel AI empowers customer service teams to achieve unprecedented levels of efficiency, consistency, and customer satisfaction. By intelligently automating routine tasks and augmenting human agents, it transforms your support operations into a strategic asset.

Explore how eesel AI can help you deliver superior customer experiences and streamline your support workflows.