Gupshup

Gupshup is a leading conversational engagement platform that enables brands to engage customers through frictionless, personalized journeys across marketing, commerce, and support. It empowers businesses to create conversational experiences, boost sales, and deliver exceptional customer service.

Key Features:

1. 📱 Conversational Marketing:Engage prospects, capture leads, and increase retention through voice bots, chatbots, and conversational ads.

2. 🛒 Conversational Commerce:Maximize revenue by selling to the right customers on their preferred channels, leveraging digital catalogs, tailored recommendations, and one-click payments.

3. 🤝 Conversational Support:Empower customers to find resolutions 24/7 in their preferred language, automate 80% of queries, and unclog tickets with scalable self-service support.

Use Cases:

• Marketing:An Austrian retail brand grew its quarterly online sales revenue using Gupshup's Conversational AI.

• Commerce:A wellness brand automated 70% of its customer queries online with Gupshup's Conversational AI.

• Support:An e-commerce brand achieved a 10x RoI in monthly sales with Gupshup's WhatsApp Business.

Conclusion:

Gupshup's conversational engagement platform provides businesses with the tools and capabilities to create personalized customer experiences, drive revenue, and optimize customer support across various channels. Its focus on frictionless, conversational journeys empowers brands to engage customers effectively and drive key business results.