What is Invent ?
Invent offers a robust platform for creating specialized AI Assistants, Agents, and Chatbots designed to automate and elevate your customer support and sales operations. By leveraging your proprietary business data, Invent ensures accurate, context-aware replies across all communication channels, solving the critical challenges of scaling support and maintaining 24/7 availability. This platform is built for businesses ready to deploy intelligent, unified customer interaction solutions without complexity.
Key Features
Invent delivers the essential tools necessary to design, deploy, and manage high-performance AI assistants that integrate seamlessly into your existing workflows.
💡 Answers Powered by Your Data
Your assistants provide accurate, authoritative replies by learning directly from your existing documentation, knowledge bases, and proprietary information. This capability moves beyond generic AI responses, ensuring consistency, context, and immediate relevance in every customer interaction.
🌐 Unified AI Inbox Management
Consolidate all customer conversations—regardless of the channel—into a single, centralized interface. The Unified Inbox eliminates channel fragmentation, allowing your team to manage messages efficiently across multiple platforms (e.g., WhatsApp, Slack, Gmail, Instagram) without constant context switching.
🔄 Seamless Live Agent Handoff
Ensure customer satisfaction by establishing clear escalation paths. When the AI encounters a complex or novel query requiring human judgment, the system facilitates a smooth, immediate handoff to a live human agent, complete with full conversational context.
🔌 Extensive One-Click Integrations
Accelerate deployment and maximize utility with over 120 built-in integrations. Easily connect your assistants to critical business tools like Salesforce, HubSpot, Shopify, Notion, and Stripe, enabling the AI to perform data lookups or actions directly within your ecosystem.
Use Cases
Invent Assistants are versatile tools that enhance efficiency and customer experience across various operational areas:
24/7 Tier 1 Support Automation: Deploy assistants across your website and social channels to instantly handle high-volume, repetitive customer inquiries (e.g., "What's your refund policy?" or "How do I reset my password?"). This frees up human agents to focus exclusively on complex, high-value problem-solving, significantly reducing response times around the clock.
Proactive Sales and Data Retrieval: Integrate Invent with tools like Shopify or CRM platforms. Assistants can then instantly check order statuses, retrieve account details, or guide users through product configurations, all based on real-time data from your connected systems.
Global Multilingual Service: Instantly support customers in multiple languages without hiring specialized staff for every region. Invent’s multilingual support ensures that your brand provides consistent, high-quality service to a global audience, aiding market expansion efforts.
Conclusion
Invent provides the essential framework for deploying intelligent, data-aware AI assistants that solve the core challenges of modern customer support: availability, accuracy, and channel unification. By integrating deeply with your existing data and tools, Invent helps you transition from fragmented, limited support to a scalable, 24/7 customer engagement platform.
Explore how Invent can transform your customer operations.
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