Socialintents

Social Intents is a website live chat software that integrates with Microsoft Teams and Slack, offering AI chatbots and various features to enhance customer engagement and online sales. With customizable chat widgets, pre-chat surveys, quick replies, proactive chat invites, targeting rules, and 3rd party integrations, businesses can provide excellent customer service and drive sales. The software offers different pricing plans to accommodate the needs of small businesses, entrepreneurs, marketers, and teams using Microsoft Teams or Slack.

Key Features:

1. Customizable Chat Widget: Users can customize the chat widget according to their branding preferences.

2. Pre-Chat Surveys: Gather valuable information from customers before initiating a conversation.

3. Quick Replies: Save time by using predefined responses for frequently asked questions.

4. Proactive Chat Invites: Engage visitors by proactively inviting them to start a conversation based on specific criteria.

5. Targeting Rules: Set rules to determine when and where the chat widget appears on your website.

6. Zapier Integration: Connect leads, tickets, and transcripts with existing CRM systems for seamless data management.

7. Unlimited Team Members: Add as many team members as needed without additional costs.

Use Cases:

1. Customer Service Enhancement: Businesses can use Social Intents' live chat feature to provide real-time support to website visitors and address their queries promptly.

2. Online Sales Boosting: By engaging potential customers through proactive invitations and personalized conversations via live chat, businesses can increase conversions on their websites.

Social Intents is an effective solution for businesses looking to improve customer engagement through live chat functionality integrated with popular platforms like Microsoft Teams or Slack. With its range of features such as customizable widgets, pre-chat surveys,and quick replies,it enables efficient communication between businessesandwebsitevisitors. The software's pricing plans cater to different business needs, making it a valuable tool for small businesses, entrepreneurs, and marketers seeking to enhance customer service and drive online sales.