Permut

Permut is the complete platform for building and deploying intelligent AI agents that transform how you interact with your customers. Instead of relying on static surveys and one-way communication, Permut enables you to engage in meaningful, two-way conversations across channels like WhatsApp, SMS, and web. This allows you to truly understand customer sentiment, resolve issues proactively, and drive measurable growth.

Key Features

💬 Omnichannel Conversational Agents Deploy a single, intelligent agent that engages customers wherever they are—WhatsApp, SMS, web, and more. Trained on your company’s unique knowledge base, policies, and brand voice, your agent delivers consistent, authentic, and personalized interactions that feel like they’re coming from your best team member.

🧠 Deep Feedback & Insight Collection Move beyond simple NPS or CSAT scores. Permut agents conduct natural, conversational feedback sessions to uncover the "why" behind customer responses. They can gather rich product reviews, measure satisfaction after a purchase, and continuously capture the voice of the customer, turning raw sentiment into structured, actionable insights.

🔌 Seamless Systems Integration Give your agent full operational context by connecting it directly to your existing tech stack. Permut integrates effortlessly with your CRM, POS, and other internal data sources. This ensures every conversation is informed by the customer's history, leading to highly relevant, personalized, and effective engagement.

📊 Interactive AI-Powered Dashboard Instantly visualize and understand your customer feedback. The dashboard centralizes key metrics like NPS, sentiment, and engagement trends. You can even "chat with your data"—ask questions in plain language and receive immediate, AI-generated answers and automated reports, helping you spot trends and make faster, more informed decisions.

📈 Proactive Issue Resolution & Churn Detection Your agent is equipped to do more than just listen. It can identify subtle signs of dissatisfaction in conversations to detect potential churn before it happens. By acting on your pre-defined policies, it can resolve common issues in real-time or deliver targeted promotions to re-engage customers, protecting your revenue and reputation.

How Permut Solves Your Problems:

1. Proactively Reduce Customer Churn Imagine a customer has a poor delivery experience. Instead of waiting for a negative review, your Permut agent can initiate a conversation via SMS to check in. It detects frustration in the customer's response, immediately offers a solution based on your company policies (like a discount on their next order), and captures the detailed feedback for your operations team—turning a potential loss into a moment of recovery and loyalty.

2. Gather Actionable Product Insights, Not Just Ratings After a customer uses your new software feature, a traditional survey might ask for a 1-5 star rating. With Permut, your agent can start a natural conversation: "Hi Alex, I saw you used the new reporting feature. What was your initial impression?" This opens the door to detailed, contextual feedback about what they loved, what was confusing, and what they'd like to see next, providing your product team with insights they can actually build upon.

3. Drive Revenue with Personalized Engagement Your agent knows a customer frequently buys a specific product. When a complementary item goes on sale, the agent can send a personalized message via WhatsApp: "Hi Sarah, we know you love our coffee beans. Just a heads-up, our popular French press is 20% off this week if you'd like to complete your setup." This targeted, timely, and helpful interaction drives upsells far more effectively than a generic email blast.

Unique Advantages

• Go Beyond Surveys, Build Relationships: Permut fundamentally shifts your customer feedback process from a transactional, often ignored survey to a valuable, conversational exchange. This approach not only yields deeper insights but also makes customers feel heard, strengthening their connection to your brand.

• Intelligent Multi-Model AI Engine: Your agent isn't powered by a single, generic AI. Permut's platform intelligently selects the best AI model for each specific task—whether it's understanding sentiment, summarizing feedback, or personalizing an offer. This ensures higher precision, better context-awareness, and superior performance in every interaction.

Conclusion:

Permut provides you with the tools to listen better, understand your customers on a deeper level, and act on insights faster than ever before. By replacing disengaging forms with intelligent, brand-aligned conversations, you can build stronger loyalty, prevent poor experiences, and unlock new opportunities for growth.