What is Smith.ai?
Smith.ai delivers comprehensive customer engagement services, blending the efficiency of AI with the expertise of live North America-based agents. Designed for modern businesses, this solution ensures you consistently capture potential leads, handle client interactions professionally around the clock, and free up your valuable time.
Key Features
📞 24/7 Live Answering & Web Chat: Ensure every incoming call and website visitor receives immediate, professional attention, day or night. By leveraging both AI and human agents, you gain total coverage, preventing lost opportunities and ensuring clients feel supported beyond standard business hours.
🤝 Intelligent Lead Qualification & Intake: Smith.ai screens callers and chat visitors based on your specific criteria, gathering essential information upfront. We qualify leads according to your ideal profile, ensuring you focus your efforts on the most promising prospects and streamline your sales pipeline.
📅 Seamless Appointment Booking: Our receptionists can book appointments directly onto your calendar for new leads or existing clients. This eliminates administrative burdens for your staff and provides a frictionless experience for potential clients ready to schedule.
⚙️ Automated CRM & App Integrations: Information from calls, chats, and appointments is automatically logged directly into your CRM, scheduling software, and other business applications via integrations or Zapier. This maintains accurate records without manual data entry and enhances workflow efficiency.
Use Cases
For the Busy Service Professional: While you're on a job or with a client, instead of letting calls go to voicemail (where 80% hang up), Smith.ai answers instantly, qualifies the lead based on your criteria, books a consultation or service call directly on your calendar, and sends you a detailed summary. You stay focused on billable work, confident that new business is being captured and scheduled.
For Law Offices Handling Complex Intake: Your firm requires careful handling of sensitive calls, conflict checks, and precise routing. Smith.ai's human agents provide empathetic, professional service, perform secure conflict checks within your CRM, and ensure calls are transferred to the correct attorney or staff member according to your specific protocols, maintaining compliance and client trust.
For Online Businesses with Global Customers: Website visitors have questions at all hours, across different time zones. Smith.ai's live chat agents engage visitors instantly, answer common inquiries using your custom knowledge base, qualify leads, and even handle basic support questions 24/7. This turns website traffic into actionable leads and satisfied customers around the clock.
Why Choose Smith.ai?
Unique AI + Human Hybrid Model: Benefit from the best of both worlds – the speed and cost-effectiveness of AI for routine tasks combined with the empathy, complexity handling, and rapport-building of live North America-based human agents for critical interactions.
Tailored Service That Sounds Like You: Our agents are trained to understand your business, follow your specific scripts and protocols, and answer calls and chats using your customized greeting. Callers often feel they've spoken directly with your in-house team, ensuring brand consistency and trust.
Conclusion
Smith.ai provides a powerful solution to stop missing valuable opportunities and enhance client satisfaction. By offering 24/7 professional handling of your calls, chats, and initial outreach, you reclaim your time, capture more leads, and ensure every interaction is handled with care. Explore how Smith.ai can become an invaluable partner in your business growth. Get started with your risk-free 14-day trial today.
More information on Smith.ai
Launched
2017-12
Pricing Model
Freemium
Starting Price
Global Rank
174826
Follow
Month Visit
235.6K
Tech used
Google Tag Manager,Webflow,Amazon AWS CloudFront,Bootstrap,jQuery,JSON Schema,OpenGraph,Cloudflare Turnstile
Top 5 Countries
58.43%
9.22%
4.25%
2.31%
2.18%
United States
Mexico
Canada
United Kingdom
Nigeria
Traffic Sources
2.76%
0.57%
0.1%
7.3%
38.74%
50.52%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Smith.ai was manually vetted by our editorial team and was first featured on 2023-07-14.
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