SupportLogic

SupportLogic is a Support Experience Management Platform that helps teams analyze customer interactions, improve support response, and enhance customer outcomes.

Key Features:

Escalation Management Predict and prevent escalations to allocate resources effectively.

Sentiment Analysis Unlock the voice of the customer beyond surveys.

Backlog Management Improve support response time and reduce resolution time.

Intelligent Case Routing Assign the right resource to every customer issue.

Proactive Alerts Alert stakeholders across your business to solve issues faster.

Account Health Management Analyze support outcomes and monitor at-risk accounts.

Swarming & Collaboration Loop experts into customer issues using messaging apps.

Customer Support Analytics Drill into customer sentiment and product friction using custom reporting.

Quality Monitoring and Coaching Monitor support channels and perform consistent coaching.

Predictive CSAT and CES Scores Act on leading indicators to improve quality metrics.

Agent Productivity Provide context and troubleshoot quickly using Generative AI.

SupportLogic is an all-in-one Support Experience Management Platform that helps teams improve customer outcomes. It offers features for analyzing customer interactions, improving support response and resolution, and enhancing the overall support experience. With capabilities such as proactive alerts, sentiment analysis, intelligent case routing, and quality monitoring, SupportLogic helps teams prevent escalations, understand customer sentiment, assign the right resources to customer issues, and improve support quality. By using SupportLogic, teams can provide efficient and effective support, leading to happier customers and better customer relationships.