What is SupportLogic?
SupportLogic Support Experience Management Platform revolutionizes customer support by integrating Predictive, Generative, and Agentic AI. It enhances your existing ticketing system by analyzing customer sentiment, preventing escalations, and offering actionable insights. SupportLogic helps businesses reduce churn, increase efficiency, and protect revenue without overhauling their current CRM or ticketing infrastructure.
Key Features:
🎯 Advanced Sentiment Analysis
SupportLogic extracts over 40 customer sentiment signals using AI and Natural Language Processing (NLP), enabling deeper insights into customer emotions and potential issues.🚀 Predictive & Generative AI
Leveraging Large Language Models (LLMs) and domain-specific models, SupportLogic provides automatic case summaries, next-best actions, and sentiment analysis, making support teams more strategic and efficient.🔄 Seamless CRM Integration
SupportLogic integrates effortlessly with your existing CRM and ticketing systems, preserving data in your VPC and enhancing workflows without requiring a system overhaul.📊 Comprehensive Business Insights
Extract valuable insights from support interactions and share feedback, sentiment trends, and product usage trends with teams across the business to drive better decision-making.
Use Cases:
Reducing Customer Escalations
A global tech company integrated SupportLogic and saw a 40% reduction in customer escalations. The platform’s AI-driven insights helped agents address issues before they escalated, improving customer satisfaction and retention.Enhancing Support Team Efficiency
A mid-sized SaaS company used SupportLogic to automate sentiment analysis and case summaries. This reduced the time agents spent per case by 30%, allowing them to focus on more complex issues and improving overall team productivity.Improving Product Development Feedback
A software company utilized SupportLogic to gather and share customer feedback and sentiment trends with their product development team. This led to more data-driven product updates, increasing customer satisfaction and reducing churn.
Conclusion:
SupportLogic is more than just a support tool; it’s a game-changer for businesses looking to enhance customer satisfaction, reduce churn, and drive revenue growth. By integrating seamlessly with your existing systems and leveraging cutting-edge AI, SupportLogic empowers your support team to work smarter, not harder. If you’re looking to transform your support operations and gain actionable insights from customer interactions, SupportLogic is the platform you need.
More information on SupportLogic
Launched
2010-05
Pricing Model
Contact for Pricing
Starting Price
Global Rank
2033874
Follow
Month Visit
11.7K
Tech used
WordPress,Yoast SEO,AppNexus,Font Awesome,Google Analytics,Google Font API,Google Tag Manager,Hotjar,Linkedin Insight Tag,Lodash,jQuery,jQuery Migrate
Top 5 Countries
59.83%
14.64%
9.42%
5.15%
4.22%
United States
India
United Kingdom
Pakistan
France
Traffic Sources
7.69%
1.04%
0.11%
8.01%
36.33%
46.62%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
SupportLogic was manually vetted by our editorial team and was first featured on 2023-09-23.
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