What is Webex AI?
Cisco's AI Assistant for Webex, an all-encompassing solution designed to elevate productivity, streamline communication, and enhance customer experiences. This cutting-edge platform uses advanced AI to analyze audio, video, and text, ensuring every meeting, message, and call is maximized for efficiency and understanding. Join the future of seamless hybrid workspaces and unparalleled CX solutions.
Key Features:
Meetings and Messaging Summaries: A smart summarization feature that provides quick-catch ups from missed meetings and digests all messages across spaces, closing any communication gaps.
AI-Enhanced Audio and Video Quality: The new AI Audio Codec and Super Resolution capabilities transform audio and video, maintaining crystal clarity even under poor network conditions, and achieving superior results with 16 times less bandwidth.
Integrative Device Intelligence: Powers devices with voice commands, AI-driven camera views, and embedded IoT sensors, creating intelligent workspaces that support hybrid working environments.
Language Intelligence Enhancements: With advanced Large Language Models, this platform delivers premier language intelligence for optimal productivity and global communication.
Customer Experience Optimization: Empowering agents with real-time insights to swiftly resolve issues, refine interactions, and deliver enriched customer experiences.
Use Cases:
Hybrid Workers Productivity: Hybrid employees can now access meeting highlights and summarized action items, enhancing productivity and engagement.
Global Communication Efficiency: Language intelligence bridging linguistic barriers in multinational teams, ensuring clear, effective, and prompt interactions.
Call Center Excellence: Agents benefit from real-time summaries, building seamless workflows and improving customer satisfaction by minimizing wait times and bringing personalized services.
Conclusion:
Cisco's AI Assistant for Webex is reshaping the dynamics of hybrid work and customer service through its versatile AI capabilities. Experience unparalleled efficiency and effectiveness in your professional interactions. Register for the upcoming webinar, "AI in Action: The real-world impact of AI in CX," and transform your team's potential today.
FAQs:
What devices are compatible with the AI Assistant for Webex?
The AI Assistant for Webex is compatible with a wide array of collaboration devices, including会议 (meeting) cameras, desk phones, and inclusive IoT sensors, ensuring a fully integrated, AI-powered workspace.
How does the AI Assistant for Webex improve audio quality?
Through the use of the AI Audio Codec and Super Resolution, the AI Assistant ensures crystal-clear audio and video quality, even under challenging network conditions, by reconstructing lost audio and elevating video resolution.
Can the AI Assistant for Webex customize summaries for individual users?
Yes, the AI Assistant offers personalized summaries for individual users, encompassing meeting highlights, chapters, and action items, and providing snapshot recaps of unread messages across various spaces.
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