LOCKET

LOCKET is an autonomous emotional retention platform designed for brands ready to revolutionize customer loyalty. It tackles the core problem of emotional disconnect that traditional tools miss, providing AI that truly understands the 'why' behind customer actions and proactively builds lasting relationships at an identity level.

Key Features

• Emotional Intelligence Engine 🧠 This core AI processes millions of micro-interactions to decode emotional signals and sentiment patterns across all customer touchpoints. By understanding the micro-moments that predict loyalty or departure, LOCKET provides real-time emotional context with 97.8% accuracy.

• Predictive Analytics 📈 Leveraging advanced machine learning, LOCKET identifies at-risk customers up to 90 days before they churn. This capability transforms emotional data into actionable business intelligence, enabling you to intervene strategically and prevent customer loss with a 72% churn reduction rate.

• Autonomous Smart Interventions ⚡ LOCKET’s AI crafts and executes identity-driven playbooks without manual campaigns or guesswork. It orchestrates personalized, emotionally-aligned touchpoints and automated interventions triggered by real-time emotional and behavioral signals, ensuring relevant and timely engagement.

• Personalized Commerce (Indi) 🛍️ Indi creates dynamic, unique e-commerce storefronts for each customer in real-time. By reading emotional and life-stage signals from community language and behavior, Indi curates the right products, bundles, and even partner items, driving an 89% increase in conversion rates and a 156% boost in average order value.

• Unified Customer Intelligence 📊 The platform seamlessly integrates with your entire tech stack, bringing all customer touchpoints together. This creates a complete emotional profile, allowing you to access real-time emotional data and trigger campaigns across channels without switching platforms, ensuring a holistic understanding of every customer journey.

Use Cases

• Proactively Reduce Churn: LOCKET identifies customers showing "silent churn signals" or entering "exit mode" by understanding their emotional state, allowing you to deploy targeted, empathetic interventions before they leave. For example, it differentiates an overwhelmed caregiver from an inactive customer, offering simplicity rather than a generic discount.

• Boost Customer Lifetime Value (LTV): By understanding deep emotional needs and identity drivers (e.g., an "Achiever Under Pressure" seeking recognition), LOCKET helps you craft experiences that resonate beyond transactions, leading to a reported 156% increase in revenue and 89% growth in customer LTV.

• Create Hyper-Personalized Shopping Experiences: For e-commerce brands, Indi can automatically adapt a customer's storefront based on their emotional context—like curating a "New Parent Recovery Bundle" for a sleep-deprived parent, transforming browsing into a deeply personal and relevant experience.

Why Choose LOCKET?

LOCKET stands apart as the only retention platform that thinks, feels, and acts for your brand, turning emotional intelligence into retention mastery. Unlike traditional tools that merely track what happened, LOCKET decodes why it happened, leveraging its proprietary ENCODE model to understand the subconscious drivers behind customer behavior.

Here’s how LOCKET delivers verifiable impact:

• Unrivaled Emotional Insight: LOCKET's AI reads micro-emotions, distinguishing between surface-level behavior and deeper emotional realities. For instance, it identifies that a customer abandoning a cart due to fatigue from surgery needs empathy, not an urgency countdown, preventing tone-deaf marketing.

• Predictive Power: With 97.8% accuracy, LOCKET predicts churn 90 days before it occurs, allowing for proactive, rather than reactive, retention strategies. This translates to significant revenue recovery, with clients reporting $2.4M saved annually through predictive interventions.

• Autonomous & Scalable Action: LOCKET orchestrates personalized retention journeys that increase LTV by 3.2x with emotionally-aligned touchpoints, all without requiring constant manual campaign management. This automated intelligence adapts and evolves, ensuring sustained excellence.

• Rapid Measurable Results: Clients typically see measurable improvements in engagement within the first week, with significant retention improvements showing within 30 days. Our 30-day transformation timeline demonstrates a 156% revenue increase and 847% ROI achieved in just one month.

Conclusion

LOCKET transforms your customer relationships from transactional to profoundly emotional, fostering loyalty that endures. By understanding the human side of business with unparalleled AI, LOCKET empowers your brand to connect, retain, and grow like never before.

Explore how LOCKET can revolutionize your customer experience and drive unprecedented growth.