What is Stylo?
Handling customer support tickets in Zendesk requires speed, accuracy, and a consistent brand voice. But keeping up with volume while maintaining quality can stretch any support team thin. Stylo is an AI assistant built directly into your Zendesk interface, designed to help your agents resolve issues faster and provide exceptional service with less effort. It works alongside your team, understanding customer problems, finding solutions within your knowledge base, and drafting thoughtful replies.
Stylo focuses on augmenting your agents' abilities, giving them the tools they need right within the ticket they're working on. Think of it as a knowledgeable co-pilot for every customer interaction.
Key Features: How Stylo Helps Your Team
Stylo offers practical tools designed to streamline the support process:
✍️ Draft Unique Responses: Get AI-generated reply suggestions tailored to each customer's specific issue, based on your existing knowledge base and help center articles. This saves agents valuable time crafting responses from scratch.
💡 Enhance Agent Input: Allow agents to provide brief notes or instructions, which Stylo then expands into complete, well-phrased replies matching your brand's tone.
⏱️ Summarize Tickets Instantly: Quickly grasp the context of long or complex conversations without reading every historical detail. Agents can get up to speed immediately when picking up a ticket.
🌍 Translate Conversations Seamlessly: Communicate naturally with customers in any language. Stylo translates both incoming messages and agent replies, breaking down language barriers.
📚 Surface Relevant Resources: Automatically find and display related knowledge base articles, past tickets, and macros directly within the ticket interface, reducing search time for agents.
⚙️ Integrate for Deeper Context: Connect Stylo with other tools, like Shopify, to pull in relevant customer data (like order details) for more personalized and effective responses. AI performs best with context, and these integrations provide it.
🗣️ Maintain Your Brand Voice: Configure Stylo to ensure all generated responses consistently match your company's specific tone and style guidelines.
Stylo in Action: Practical Use Cases
Handling High Ticket Volume: An agent faces a queue of common questions (e.g., password resets, order status). Instead of typing the same replies repeatedly, they use Stylo to generate accurate, on-brand drafts instantly for each ticket, allowing them to resolve more issues in less time.
Onboarding New Agents: A new team member receives a complex ticket with a long history. They use Stylo's summarization feature to quickly understand the core problem and previous interactions, then leverage the resource finder to locate relevant help articles, enabling them to respond confidently and correctly much sooner.
Supporting International Customers: A customer messages support in French, but the assigned agent only speaks English. Stylo automatically translates the customer's messages and allows the agent to write their reply in English, which Stylo then translates back into natural-sounding French before sending.
Empower Your Agents, Delight Your Customers
Stylo isn't about replacing your support agents; it's about empowering them. By handling repetitive tasks and providing instant access to information, Stylo frees up your team to focus on solving more complex problems and delivering truly empathetic customer care. It integrates smoothly into the Zendesk environment your team already uses, requiring minimal ramp-up time. Teams using Stylo report significant time savings, improved response consistency, and a more efficient workflow, ultimately leading to a better experience for both agents and customers.
More information on Stylo
Launched
2021-02
Pricing Model
Freemium
Starting Price
$15
Global Rank
5008194
Follow
Month Visit
<5k
Tech used
Google Analytics,Google Tag Manager,Framer,Google Fonts,Gzip,HTTP/3,OpenGraph,HSTS
Top 5 Countries
71.42%
20.54%
6.08%
1.2%
0.77%
United States
India
Canada
Mexico
Serbia
Traffic Sources
42.55%
34.06%
13.68%
8.95%
0.69%
0.06%
Direct
Search
Social
Referrals
Paid Referrals
Mail
Stylo was manually vetted by our editorial team and was first featured on 2025-04-17.
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