What is ProProfs?
ProProfs Knowledge Base empowers you to build a powerful, AI-driven help center that can significantly reduce your support ticket volume. It provides your customers with instant, 24/7 self-service and equips your internal teams with a single source of truth. This platform is designed for businesses aiming to enhance customer satisfaction and improve operational efficiency, with documented success in cutting support tickets by up to 80%.
Key Features
🤖 AI-Powered Content & Search Leverage the built-in AI Writer to generate clear, well-structured help articles from simple prompts, or use it to enhance and summarize existing content. The intelligent, Google-like search engine helps your users find precise answers instantly, drastically reducing their need to contact support.
🌐 Flexible Public & Private Access Create a public-facing help center for customer self-service or a secure, private knowledge base for your internal teams. You can control access with robust security settings, including password protection, IP restrictions, and Single Sign-On (SSO), ensuring the right information reaches the right audience.
🎨 Deep Customization & Branding Align your knowledge base perfectly with your brand identity. Use professionally designed templates as a starting point, or take full control with custom CSS and HTML. White-labeling options allow you to remove all ProProfs branding and present a seamless, professional experience that is entirely your own.
🔌 Robust Integrations Connect ProProfs Knowledge Base with the tools you already rely on. It integrates seamlessly with popular help desks (Zendesk, Freshdesk), CRMs, chat platforms, and analytics tools like Google Analytics. This ensures your knowledge base works as a cohesive part of your existing support and business ecosystem.
How ProProfs Knowledge Base Solves Your Problems:
For Overwhelmed Customer Support Teams Instead of answering the same questions repeatedly, you can create a comprehensive, public-facing help center. Customers find their own answers 24/7, which frees up your agents to focus on complex issues that require a human touch. This directly leads to lower ticket volumes and improved customer independence.
For Inconsistent Internal Knowledge Equip your sales, support, and IT teams with an internal knowledge base that serves as their single source of truth. Agents can find up-to-date product information and standard procedures in seconds, leading to faster, more accurate resolutions. Sales teams can access client information and sales processes to make confident pitches.
For Inefficient Employee Onboarding Streamline the onboarding process for new hires by centralizing all essential information. Create a private knowledge base with company policies, training materials, and process documentation. This allows new employees to learn at their own pace and become productive members of the team more quickly.
Unique Advantages
A Complete Support Ecosystem: ProProfs Knowledge Base integrates natively with ProProfs Help Desk, Live Chat, and Survey tools. This allows you to build a unified and powerful customer support suite where self-service, live support, and feedback collection work together seamlessly under one roof.
Proven & Powerful SEO Capabilities: For public knowledge bases, you can enable SEO settings with a single click. The platform is designed to help your help content rank highly on search engines, driving organic traffic and increasing visibility for your brand without extra effort.
Conclusion:
ProProfs Knowledge Base is a comprehensive solution for any organization looking to empower users with information, reduce support overhead, and foster internal collaboration. By centralizing knowledge and making it easily accessible, you can deliver superior service and streamline operations.
More information on ProProfs
Launched
2021-10
Pricing Model
Free Trial
Starting Price
Global Rank
707716
Follow
Month Visit
45.3K
Tech used
Top 5 Countries
21.21%
8.7%
7.22%
4.26%
3.93%
United States
India
Nigeria
Armenia
United Kingdom
Traffic Sources
4.46%
0.86%
0.16%
10.27%
48%
36.07%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 25, 2025)
ProProfs was manually vetted by our editorial team and was first featured on 2025-07-10.
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